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Frequently Asked Questions
What is the Easy2Play Payment Plan?
Purchasing a Super Pass, Dollywood or Dollywood's Splash Country season pass just got easier! Our new Easy2Play monthly payment program allows you to spread the cost of your season pass over 3 monthly payments when you renew or purchase a 2013 season pass by December 30, 2012.

What is the benefit of enrolling in the Easy2Play Payment Plan Now?
Renew to a 2013 season pass using the new Easy2Play Payment Plan and make 3 easy monthly payments. This exclusive season passholder 3-month payment option is only available for purchases made by December 30, 2012.

How Does It Work?
The Easy2Play payment plan is valid for online purchases only. Simply make your selections, choose the Easy2Play payment option and follow the step-by-step instructions. At the time of purchase, the total amount due is calculated and divided into 3 monthly payments. You are required to make your first monthly payment at the time of purchase. The remaining payments are automatically billed every 30 days for the next 5 months to a credit card that you provide. The first monthly payment will be charged immediately at time of purchase.

Which passes may be purchased using the Easy2Play payment plan?
The Easy2Play payment plan may be used to purchase any Dollywood or Dollywood's Splash Country season pass, including the following pass types:
  • Super Pass Regular Season Pass (ages 12 & older)
  • Super Pass Child Season Pass (ages 4-11)
  • Super Pass Gold Season Pass (ages 4 & older)
  • Dollywood Regular Season Pass (ages 12 & older)
  • Dollywood Child Season Pass (ages 4-11)
  • Dollywood Gold Season Pass (ages 4 & older)
  • Dollywood's Splash Country Regular Season Pass (ages 12 & older)
  • Dollywood's Splash Country Child Season Pass (ages 4-11)
  • Dollywood's Splash Country Gold Season Pass (ages 4 & older)
Can I use the same season pass ID card in 2013?
No. All renewing season passholders must receive a new ID card in 2013. Please use your 2012 Dollywood or Super Pass season pass for admission to Dollywood through December 30, 2012.

Dollywood’s Splash Country 2012 passholders who upgrade to a 2013 Super Pass may obtain their 2013 ID card beginning November 10, 2012 for access to Dollywood during Smoky Mountain Christmas 2012. Simply print the season pass voucher that was emailed to you at time of purchase and exchange it for your 2013 season pass ID card at the Season Pass Center at the park entrance.

How much will my Monthly Payment be?
Are there any interest or finance charges with the Easy2Play payment plan?
No. There are no interest or finance charges with the Easy2Play payment plan.

Am I able to pay off the balance at any time?
Yes. You may pay off your total balance due at any time without penalty by calling 800.365.5996.

Will it cost me more to buy a season pass with the Easy2Play payment plan?
No. You pay the same amount throughout the entire payment period as if you pay in full at the time of purchase.

What happens if my credit card is declined on one of the monthly payment dates?
You will be notified by email if your payment is declined. The charge will be attempted again on each of the following two days, and you will receive additional email messages if these attempts also fail or if payment has been received.

For 2012 Dollywood's Splash Country passholders who upgrade to a 2013 Super Pass and wish to access Dollywood during the Smoky Mountain Christmas event, if your payment is declined and each of the 2 attempts that follow also fail, all season passes on the order will be blocked from park entry until the payment is made. Please call 800.365.5996 to update your payment information.

Can I pay more at the time of purchase so that my monthly payments are lower?
Sorry, but all payment amounts are pre-determined, and only the first payment amount is accepted as a down payment at time of purchase.

Can I change the credit or debit card on file during the payment period?
Yes. You may change your credit or debit card used for payment by calling 800-365-5996. Please remember to do this if your card expires or you are issued a new card during the payment period.

Can I purchase a season pass under the Easy2Play payment plan in person or on the phone?
No. The Easy2Play payment plan is available for online purchases only.

If I purchase a 2013 season pass using the Easy2Play payment plan, will it automatically renew for 2014?
No. Your 2013 season pass will not automatically renew for 2014 with the Easy2Play payment plan. Your 2013 pass is valid for the 2013 season only. You will have to sign up for the Easy2Play payment plan once again to purchase a new pass for the 2014 season.

I previously purchased a single-day admission ticket. Can I upgrade my ticket to a season pass and take advantage of the Easy2Play payment plan?
No. Single-day tickets cannot be applied to online purchases. However, you may upgrade your single-day ticket to a current year's season pass for a nominal one-time fee at the park. This transaction must be completed at the park on the day you redeem your single-day ticket to be eligible for the upgrade.

Can I change the credit card information for only one pass on my contract?
No. All passes under one agreement must be billed to the same credit card. You must set up a separate agreement for each purchase that requires the use of a different credit card for payment.

Can I change or postpone my bill date?
No, the bill date established at the time you set up your payment plan agreement cannot be changed.

Can I cancel my Easy2Play account before my payment period is complete?
No. Once you set up your payment plan, it cannot be cancelled. Those who wish to terminate their plan agreement prior to completion of the payment period are required to pay in full for each season pass included under the agreement.

Can I remove one of the passholders from my Easy2Play payment plan? Can a season pass be transferred to another person?
No. All passes purchased under one agreement remain the responsibility of the person who originally set up the payment plan. Season passes are non-transferable.

Can I upgrade to a Gold pass or Super Pass after I’ve entered into an Easy2Play agreement?
Yes. Once you set up your payment plan, passes within the plan can be upgraded. Payment on the original purchase will continue as agreed. You will only be required to pay the difference between the regular pass and the Gold pass or Super Pass. This upgrade transaction must be paid in full at time of upgrade and cannot be added to your Easy2Play agreement.

Please contact us at 1-800-365-5996 with any additional questions.